Quality Assurance Senior Analyst
Company: VirtualVocations
Location: Alpharetta
Posted on: March 21, 2025
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Job Description:
A company is looking for a Senior Analyst, Quality
Assurance.
Key Responsibilities
Transform quality audit data into actionable insights to identify
borrower pain points and operational inefficiencies
Drive continuous improvement in borrower experience, compliance,
and risk mitigation through collaboration with various teams
Optimize training and coaching programs using quality performance
data to enhance agent effectiveness
Required Qualifications
4+ years of experience in process or product improvement, quality
assurance, or a combination
Knowledge of applicable regulations such as FCRA, TILA, FDCPA,
ECOA, UDAAP, EFTA, BSA/AML, OFAC, GLBA
Experience with Fair Lending analysis is a plus
BA/BS degree preferred
Bilingual in Spanish and English is a plus
Keywords: VirtualVocations, Alpharetta , Quality Assurance Senior Analyst, Professions , Alpharetta, Georgia
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