Business Analyst - Contact Center
Company: VirtualVocations
Location: Alpharetta
Posted on: April 2, 2025
|
|
|
Job Description:
A company is looking for an Advisor Business Analyst - Contact
Center.
Key Responsibilities
Coordinate workstreams and teams on IT projects to align solutions
with client business priorities
Act as a Contact Center Subject Matter Expert (SME) and liaison
between clients and internal teams to transform requirements into
results
Delegate work across teams, coaching and monitoring project team
members to improve complex business processes
Required Qualifications, Training, and Education
Nine or more years of experience as a business analyst or
requirements translator, with three or more years in Health and
Human Services preferred
Three or more years of experience with Contact Center
software/solutions, preferably AWS Connect
Knowledge of advanced Microsoft Excel features and relational
database software
Experience in business processes and re-engineering
Strong interpersonal skills to interact with and influence clients
and team members
Keywords: VirtualVocations, Alpharetta , Business Analyst - Contact Center, Professions , Alpharetta, Georgia
|
Click
here to apply!
|
