ITSM Queue Manager
Company: VirtualVocations
Location: Alpharetta
Posted on: March 22, 2025
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Job Description:
A company is looking for a Queue Manager.
Key Responsibilities:
Monitor ticket queues, prioritize work, and assign tickets for
troubleshooting and resolution
Analyze client business applications and provide Tier I/II support
for issues
Perform help desk support for various hardware and software,
including user account setup
Required Qualifications:
US citizen
Bachelor's degree with 3+ years of relevant experience, or High
School Diploma with 11 years of experience in customer technology
and support roles
3+ years of experience providing phone and/or in-person support for
business applications
Experience with ITSM tools such as ServiceNow and Microsoft Office
365
2+ years of Asset Management and ITIL Service Management
experience
Keywords: VirtualVocations, Alpharetta , ITSM Queue Manager, Executive , Alpharetta, Georgia
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Click
here to apply!
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