Customer Care Representative

Company: Disability Solutions
Location: Alpharetta
Posted on: March 29, 2025

Job Description:

OverviewAre you passionate about delivering exceptional customer experiences? As a Customer Care Representative at Stryten, you'll be at the forefront of our customer interactions, playing a crucial role in ensuring our clients receive top-tier service.The customer care representative is a significant customer facing role within Stryten. Our customer care representatives provide world class customer engagements through daily communication pertaining to orders and fulfillment with customers. Customer care representatives work as strategic partners with other departments within the organization to assist in orders and fulfillment.Responsibilities

• Efficiently manage and resolve all customer inquiries and issues.
• Collaborate with Senior Management, Branch Operations, Manufacturing and Accounting to address and resolve issues.
• Prepare and provide consolidated billing and supporting documentation to customers.
• Provide professional written correspondence to customers.
• Maintain warranty files and promptly process warranty part orders.
• Develop a thorough understanding of various sales and marketing programs within the business.
• Accurately enter purchase orders.
• Utilize tools such as Salesforce.com, ServiceMax, and JDE in daily processes.
• Additional responsibilities as needed to support the team and company goals.QualificationsEducation, Experience, Certifications:
  • High School Diploma or GED equivalent required.Competencies, Skills, Knowledge:
    • Ability to self -manage.
    • Proficiency in all of the basic customer support skills.
    • Excellent oral and written communication skills.
    • Excellent Interpersonal skills to work well with co-workers and other departments.
    • Ability to deal with difficult situations and maintain a positive attitude.
    • Must be detail oriented.
    • Excellent computer skills including working knowledge of MS Office, SFDC, 8X8 & JDE.
    • Bilingual a plusEnvironment, Physical Demands:
      • This position is located in the Alpharetta office and hours of operation are 8:00 am to 5:00 pm.
      • The position involves working at a desk with a computer and phone for extended periods.
      • Use of standard office equipment, such as computers, phones, and printers. EEO StatementStryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.About StatementStryten Energy helps solve the world's most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world's most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at .

Keywords: Disability Solutions, Alpharetta , Customer Care Representative, Other , Alpharetta, Georgia